Thank you for choosing our site for your cosplay costume. Your satisfaction is the most important thing we continuously pursue. If regrettably you find our costume have the following issues that could not meet your requirements, you have the rights to return the costume to get a refund. As costumes from Cosplaydiy are mostly Custom-made according to buyer's own measurements, so it's really important for us to offer a fair and responsible return/exchange policy. We also will check each order before we arrange shipment.

1. Defective/Missing items/Size different from our website size chart.
Customers should contact us within 7 days of delivery of items and email us photos to support the claims if you find the package missing item(s) and costume with wrong size. We can arrange new shipment of the missing items for free. But for Wrong size costumes, if it is our mistake, we will make a new one costume free; if this caused by the wrong measurements buyer provided, Cosplaydiy are not responsible for this, buyers will be charged for a new one but with a discount, and we will ask buyer to offer us new size, shipping cost will be at buyer's side.

We do NOT accept refunds for customize costume, but if the size really different of your measurements, we will make a new one free.(this only provide for people who choose customize size, people email us the measurements will not available for this policy)
We accept refunds for accessories and wigs. Returns must be made within 7 days of receiving orders. We will offer 100% refund only of products which are defected, or sent by mistake. If you found package damage, you can refuse to accept.
Following Items Excluded From Returning or Exchanging, 
   Item that have been used or washed. 
   Item that smell of cigarette smoke or perfume  
   Item with stains 
 1.Please be noted that only the listing price excluding shipping fees would be refunded.  
 2.Buyers are responsible for returning the items in their original conditions within 2 weeks of delivery of items at their own expense through registered mails with online delivery tracking number.
 3.The refunds will be return back to you in 3 business days after we accept your return request, the refund will be return back to your account after 24 hours after we proceed the refunds. 

2.Wrong Delivery Address/ upgrade the shipping method
Cosplaydiy ships all orders to the shipping information address provided by the customer. Customers are responsible for submitting complete address information required. In the event that necessary shipping information is left off the order during the checkout process, We will ONLY able to proceed refund if we sent the package to the wrong shipping address. (which different from order shipping information.) We will NOT able to proceed refund if we sent the package to the correct shipping address.

3.Return Dress
2-2-202 Buliding Guanggu NO.8 Factory, Canglong Island, Jiangxia District
WuHan City, HuBei Province, 430205,CN

Please contact customer service before return the product, contact customer service at [email protected]
Cosplaydiy is not responsible for any additional charges needed to reship or retrieve a package. Shipping fee depend on which shipping method you choose. customer need pay the extra shipping fee to our Paypal account immediately.